Exchange Policy

Last Updated: August 8, 2026

Please note that we offer a two-day exchange policy only. This means we are unable to provide refunds or returns.

As a small business, we stock limited quantities and exclusive styles. To maintain the quality and integrity of our products, all exchange requests are subject to inspection. We have implemented this policy due to previous instances of garments being returned with stains, damage, odors, or visible signs of wear, rendering them unsuitable for resale.

To be eligible for an exchange, items must:

  • Be requested for exchange within two days of the delivery date.
  • Be unworn, unwashed, and unused.
  • Be in their original condition with all original tags attached.
  • Be free from stains, makeup, perfume, deodorant marks, pet hair, odors, or any other signs of wear or damage.

We do not accept exchanges for the following reasons:

  • Delays caused by shipping carriers or customs authorities
  • Event dates, weddings, religious holidays, birthdays, travel plans or special occasions where the customer did not allow sufficient time for processing and delivery.
  • Please note: White-colored items are not eligible for exchanges due to handling considerations.

CherinesBoutique reserves the right to refuse exchanges or replacements where inspection determines that the item has been used, altered, damaged or returned in an unsuitable condition.


HOW IT WORKS:

To proceed with an exchange, contact us at:

info@cherinesboutique.com

Your Exchange Request Email Must Include:

  • Your order number.
  • The reason for your exchange request.
  • The item you wish to exchange, along with the replacement item you would like to receive, including the style, color, size, and any other relevant details.

 

Please note: Shipping costs associated with exchange requests are the responsibility of the customer. These charges are determined by the shipping carrier and are not set or retained by CherinesBoutique.

The exchange shipping fee covers both a prepaid return shipping label for the original item and an exchange shipping label for your replacement item. Exchange shipping fees typically range between $15–$30 USD, depending on your delivery location and the shipping service required.

 

Any applicable exchange shipping fees must be paid before your replacement item is dispatched. Please note that shipping charges are non-refundable, including any original shipping fees paid at checkout.



SALE AND PROMOTIONAL ITEMS:

Items marked as Final Sale are not eligible for refunds, returns, or exchanges.

Final sale items are items purchased under BOGO, clearance and discounted items.

Final Sale items will be clearly identified at the time of purchase and will also include a notification card within your package confirming that the item is a Final Sale purchase.

By purchasing a Final Sale item, you acknowledge and agree that the item cannot be exchanged or returned. We encourage customers to carefully review product details, sizing information, and our policies before completing their purchase.

Buy One Get One (BOGO) Offer Policy

All items purchased as part of a Buy One Get One (BOGO) promotion are final sale. This means they cannot be refunded, exchanged, or returned for any reason.

Please review your order carefully before completing your purchase. By participating in a BOGO promotion, you agree to these terms.

 

CHARGEBACK AND PAYMENT DISPUTES:

We encourage customers to contact CherinesBoutique directly before initiating a chargeback so that we have an opportunity to resolve any concerns regarding an order.


Customers who initiate chargebacks without first contacting us to attempt resolution may have future orders refused.

If a customer initiates a chargeback or payment dispute, CherinesBoutique reserves the right to provide the payment processor, financial institution, or other relevant party with documentation relating to the transaction and order.

This may include:

  • Order details
  • Payment records
  • Shipping and delivery information
  • Tracking information
  • Communications with the customer
  • Photographs
  • Our applicable policies
  • Any other documentation relevant to the transaction

If a chargeback is filed after a refund, exchange, or other resolution has already been provided, we reserve the right to submit documentation showing the resolution that was provided.

If we determine that a chargeback appears to have been filed fraudulently or in bad faith, we reserve the right to take appropriate action available to us, including providing relevant information and documentation to the appropriate parties.

CherinesBoutique reserves the right to dispute chargebacks that we believe are inaccurate, unauthorized, fraudulent, or inconsistent with the customer's order history and our published policies.


Contact Us:
info@cherinesboutique.com

Thank you for taking the time to read through our policy and for your understanding and support.